passings.io, app.passings.io, and Passings mobile applications
This AUP is incorporated by reference into the Passings Terms of Service. It applies to all users — consumers, collaborators, and providers — using the Service in any form, including through mobile applications.
1. General Prohibited Conduct
You may not use Passings to:
Violate any applicable federal, state, local, or international law or regulation.
Impersonate any person or entity, or falsely represent your affiliation.
Create a Plan naming another living person as the Plan Principal, or record information about that person in a Life Profile, without that person's authorization or your legal authority to act for them.
Falsely represent that a person has died, or that you are authorized to act for another person.
Access or attempt to access any other user’s account, data, or personal information without authorization.
Use automated tools (bots, scrapers, crawlers) to access, extract, or monitor data from the Service.
Interfere with, disrupt, or attempt to gain unauthorized access to any part of the Service or its infrastructure.
Upload or transmit viruses, malware, ransomware, or other harmful code.
Send unsolicited commercial communications (spam).
Circumvent any security, authentication, rate-limiting, or access control mechanism.
Reverse-engineer, decompile, or disassemble any part of the Service.
Use the Service in any way that could damage, disable, overburden, or impair its functionality.
Create multiple accounts to circumvent tier limits, rate limits, or enforcement actions.
Upload, store, or share any content that is pornographic, obscene, or sexually explicit.
Harass, threaten, intimidate, stalk, or abuse any other person, whether or not that person holds a Passings account.
Use the Service to facilitate any form of abuse, harassment, or exploitation of minors.
2. AI Feature Usage
2.1 Pax Planning Assistant
Do not attempt prompt injection, jailbreaking, or manipulation techniques.
Do not use Pax to generate content for commercial purposes outside your Passings plan.
Do not use Pax as a substitute for professional advice (legal, medical, financial, therapeutic).
Do not attempt to extract, copy, or replicate Pax’s underlying model, training, or knowledge base.
2.2 Obituary AI Assist and Eulogy AI Assist
Do not use the Obituary Writer or Eulogy Writer to generate bulk, unrelated, or commercial content.
Review all AI-generated content before publication. You are solely responsible for accuracy and appropriateness.
Do not represent AI-generated obituaries, eulogies, or notification drafts as having been written entirely by a human.
2.3 AI Notification Drafts
AI-generated notification drafts are a starting point only. Review and edit every draft before sending.
You are responsible for the accuracy of notifications sent to employers, insurers, government agencies, and other parties.
2.4 AI Usage Limits
Passings reserves the right to throttle, suspend, or terminate AI feature access for accounts exhibiting abuse patterns, including: sustained excessive AI usage disproportionate to normal planning activity; patterns consistent with automated querying; and repeated attempts to circumvent AI safety features or content policies.
3. Document Vault
The Document Vault is designed for storing documents related to end-of-life planning. You may not use the vault to:
Store content that is illegal under applicable law.
Store content entirely unrelated to end-of-life planning.
Store content that infringes third-party intellectual property rights.
Store pornographic, obscene, or sexually explicit material.
Passings does not proactively monitor vault contents. For zero-knowledge encrypted documents, Passings cannot access the contents.
4. In-App Communications
In-app messaging and video calling are not available. This Policy will be updated to govern them before they become available (Shared Access Terms §A.9); when they launch, the following rule will apply from day one: do not record a call without disclosing the recording to all participants — Illinois, California, Florida, and many other states require all-party consent to record communications, and obtaining it is your responsibility.
5. Obituary/Memorial Pages and Future Memorial Features
You may not use Obituary/Memorial Pages or any future memorial features to publish content that:
Contains hate speech, harassment, threats, or calls to violence.
Is defamatory, libelous, or intentionally misleading.
Contains sexually explicit material.
Impersonates someone other than the person being memorialized.
Promotes commercial products, services, or political campaigns.
Uses AI-generated content without disclosure to visitors that the content was AI-generated.
Memorializes a living person, or otherwise represents that a person has died when they have not.
Creating or publishing an Obituary/Memorial Page for a person who has not died is prohibited regardless of intent, and regardless of whether the publisher believed in good faith that the death had occurred. If you learn that an Obituary/Memorial Page you published concerns a living person, you must unpublish it immediately and notify [email protected].
Passings reserves the right to remove Obituary/Memorial Page or memorial feature content that violates this policy. Obituary/Memorial Pages and other memorial features are not deleted as a consequence of subscription lapse. They are subject to Shared Access Terms §B.4 (Duration of Publication), to moderation takedown under Shared Access Terms §B.2(b) and §B.6, to the DMCA Policy, to the Obituary/Memorial Page removal process at Trust & Safety Policy §A, to the long-horizon dormancy provisions described in our Privacy Policy Appendix A and to the account-deletion procedures in our Terms of Service §5.5. If your account is deleted, any public Obituary/Memorial Pages associated with your account are taken offline; this is disclosed in the deletion confirmation flow.
6. Provider Marketplace
Providers must also comply with the Provider Agreement. Additional prohibitions:
Impersonating another provider or claiming false credentials.
Contacting families outside the Passings platform without their explicit consent.
Adding family contact information to marketing lists or sharing with third parties.
Retaliating against a family for a complaint or for a report made to Passings.
Using the platform to solicit financing, insurance, or investment services in a manner prohibited by applicable professional regulations or this AUP.
7. Bereavement-Sensitive On-Site Conduct
This Section 7 applies to any Provider whose services involve presence at the residence, place of death, place of work, or other premises associated with the deceased or the bereaved family. This includes (without limitation) Providers operating under Provider Category Schedules SC-1 (Trauma and Biohazard Cleanup Services), DS-4 (Body Transport Providers), EV-2 (Food and Reception Services) where on-site presence is involved, and any other Schedule that contemplates on-site service delivery.
Providers performing on-site services at the residence or place of death of a bereaved family acknowledge and agree to the following conduct standards:
(a) Respect for the Deceased and the Bereaved. Provider personnel will conduct themselves on-site in a manner that respects the dignity of the deceased and the emotional state of the bereaved. Provider personnel will not photograph, audio-record, or video-record the residence, the personal effects of the deceased, the bereaved family members, or the scene of death except (i) where reasonably necessary for documenting the work performed (e.g., before-and-after remediation photos), (ii) with the explicit prior consent of the family member who engaged Provider’s services, and (iii) consistent with Provider’s documented internal policies for handling such recordings.
(b) Confidentiality of On-Site Information. Provider personnel will hold strictly confidential all information observed on-site, including without limitation the cause and circumstances of death, the financial or domestic circumstances of the deceased and bereaved, the contents of personal communications or records observed on-site, and the identity of any third parties present. Provider may disclose such information only (i) to the extent necessary to perform the engaged services, (ii) to Provider’s own personnel who have a need to know, (iii) where required by law or court order, or (iv) with the express consent of the bereaved family.
(c) No Personal Effects Removal Without Authorization. Provider personnel will not remove from the premises any personal effects, documents, jewelry, electronic devices, currency, or other items belonging to the deceased or the bereaved family without explicit written authorization from the family member who engaged Provider’s services. Where Provider’s scope of work requires removal of items (e.g., contaminated materials in trauma cleanup), Provider must distinguish such removals from personal effects, document them in a chain-of-custody record, and offer the family the opportunity to retrieve any items of personal or sentimental significance before disposal.
(d) No Unrelated Solicitation. Provider personnel will not, while present on-site for the engaged services, solicit the bereaved family or any third party present for any service or product unrelated to the engaged services. This includes (without limitation) unrelated home repair services, unrelated funeral or memorial products, financial or insurance services, real estate services, and personal contact for purposes unrelated to the engaged services.
(e) Conduct of Subcontractors and Personnel. Where Provider engages subcontractors, employees, or other personnel to perform on-site services, Provider is responsible for ensuring that all such persons comply with this Section 7. Provider’s bereavement-sensitivity training, screening, and supervision practices must reasonably ensure such compliance.
(f) Reporting Concerns. Provider personnel who observe on-site conditions that suggest harm to a minor, abuse of a vulnerable adult, or imminent danger to any person are obligated to report such conditions to appropriate authorities consistent with applicable law. Provider’s documented internal policies must address such circumstances.
(g) Material Breach. Violation of this Section 7 is a material violation of this AUP and grounds for immediate removal of Provider’s listing under Provider Agreement §5 and termination under §13.3(b). Severe violations — including unauthorized removal of personal effects, unauthorized recording, or solicitation in connection with on-site presence — may also constitute a violation of applicable state law and may be reported to law enforcement.
8. Physical Products and Commerce
Passings does not itself sell physical products (marketplace Providers and affiliate merchants do, under their own terms). This Policy will be updated to govern QR memorial plaques, printed obituaries, and keepsakes before they become available.
9. Enforcement
When we become aware of a potential violation, we may take the following escalating actions:
Warning: We notify you of the violation and request that you stop.
Throttling: We limit access to specific features during investigation.
Suspension: We temporarily suspend your account. Access to the Service is blocked while a suspension is in effect; if the suspension is lifted, access resumes, and if it ends in termination, the export path in Terms of Service §15.3 applies.
Termination: For serious or repeated violations, we may permanently terminate your account.
We generally follow this escalation ladder but reserve the right to skip steps for severe violations including fraud, illegal activity, imminent harm to a family, or conduct that violates applicable law.
Appeals. Suspensions and terminations may be appealed as provided in Terms of Service §15.4. Passings extends the same appeal path to warnings and feature limitations issued under this Section.
10. Reporting Violations
If you believe another user is violating this AUP, report it to [email protected]. Include the page URL or feature where the violation occurred, a description of the issue, and any relevant screenshots or details.
11. Changes to This Policy
We may update this AUP from time to time. How we handle a change depends on whether it is material.
Material changes. A material change is one that reduces your rights or increases your obligations — for example, adding a category of prohibited conduct, or expanding the grounds on which we may suspend, restrict, or terminate an account. This AUP is incorporated by reference into the Terms of Service, and a material change to it reaches you through the same acceptance gate as a change to the Terms: before the change applies to you, we will present the updated Terms of Service — of which this AUP forms part — and ask you to accept them with a single click ("I Agree") the next time you use the Service. Continued use alone is not acceptance of a material change.
If you decline, you will be signed out, and your account and everything you have saved are preserved exactly as they are — nothing is deleted. Terms of Service §21 governs what happens next. Because this AUP forms part of the Terms, the record of acceptance described there — which records the version of the Terms and Privacy Policy you accepted — evidences your acceptance of the AUP in force as part of that version of the Terms.
Minor changes. A minor change is a clarification or correction that reduces none of your rights. We will post the updated AUP with a new effective date and, where required, notify you by email; no separate acceptance is required, and your continued use of the Service after that date applies the updated AUP.
This mirrors, and does not vary, the change process in Terms of Service §21.