Our commitment to user safety

Passings handles sensitive information — health status, family relationships, financial documents, and expressions of grief. We take every reasonable measure to ensure the platform is safe, private, and free from abuse.

Our safety principles:

User data is encrypted at rest and in transit. Vault documents offer AES-256 client-side encryption in zero-knowledge mode — those files we cannot read.
Sensitive health and financial context is never shared with third parties for advertising purposes.
Families contact providers directly, using the contact details on the provider’s listing. A provider sees a family’s contact details when the family contacts them or chooses to share them.
Every provider attests to its licensure and category requirements as a condition of listing; where Passings verifies a specific credential, the listing carries a Verification Badge naming exactly what was verified.

Reporting abuse

To report abusive, fraudulent, or harmful content on Passings, contact us at safety@passings.io with the subject line Abuse Report. Please include:

A description of the content or behavior
The URL or account involved, if applicable
Any supporting screenshots or context

We respond to all abuse reports within 2 business days. Urgent safety concerns (imminent harm, CSAM, active fraud) are escalated and reviewed within 24 hours.

Child safety and CSAM policy

Passings has a zero-tolerance policy for child sexual abuse material (CSAM) and any content that sexualizes, exploits, or endangers minors.

Any CSAM discovered on the platform is immediately removed and reported to the National Center for Missing & Exploited Children (NCMEC) in accordance with 18 U.S.C. § 2258A.
Accounts found to upload or distribute CSAM are permanently banned and referred to law enforcement.
Passings does not knowingly permit minors under 18 to create accounts. Users who identify minors in harmful situations should contact NCMEC at 1-800-843-5678 or CyberTipline.org.

Provider conduct standards

Providers listed on Passings agree to our Terms of Service and are held to the following conduct standards:

No misrepresentation of credentials, pricing, or services
No unsolicited contact with families outside of confirmed lead acceptance
No price-gouging when families are in immediate need
Compliance with applicable state licensing and professional conduct requirements

Providers who violate these standards may be suspended, delisted, or reported to their relevant licensing board. To report a provider, email safety@passings.io.

AI safety policy

Pax, our AI planning assistant, is built on a foundation model with safety guardrails applied at the product layer. Our AI policy:

Pax will not provide medical, legal, or financial advice. It surfaces options and questions, not recommendations.
Pax is clearly identified as an AI assistant in every session — it will never claim to be a human.
Pax will refer users to crisis resources when it detects distress language.
Conversation content is not used to train third-party AI models.
Conversation history is retained server-side for session continuity and can be deleted from your account settings.

Contact

For safety concerns, abuse reports, or policy questions:

Safety team: safety@passings.io
Privacy inquiries: privacy@passings.io
General support: support@passings.io

Law enforcement requests are handled separately — see our Law Enforcement Guidelines.